Refund policy

1. Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging, including seals and cellophane wrap.
• For hygiene and safety reasons, we cannot accept returns of perfumes that have been opened, used, or tampered with.

2. Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
• Provide photos and your order details so we can resolve the issue quickly.
• Eligible cases will receive a full refund or replacement at no additional cost.

3. Allergic Reactions or Sensitivity

• We are not responsible for individual allergic reactions. Customers are encouraged to review ingredients before purchase.
• Refunds are not issued for opened products due to personal sensitivity.

4. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 5–10 business days.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us.

7. Non-Returnable Items

• Opened or used perfumes
• Gift cards or promotional items
• Clearance or final sale products (if applicable)

8. Contact Us
For all return and refund requests, please contact our support team with your order number and details of your request.